Horizon Mobile Public Safety / 9-1-1

When making 9-1-1 or other emergency calls, you should be prepared to provide information about where you are located. 9-1-1 operators may not know your phone number or have information about your location. If you are porting a phone number to or from us, we may not be able to provide you with some Services, such as 9-1-1 location services, while the port is being implemented. Horizon Mobile is not responsible for failures to connect or complete 9-1-1 calls or if inaccurate location information is provided.

     Any questions about this policy or about Horizon Mobile's Public Safety, please call Customer Service at