Horizon Mobile Portability Terms

Keeping Your Phone Number When Changing Service Providers

Under the Federal Communications Commission’s (FCC’s) “local number portability” (LNP) rules, so long as you remain in the same geographic area, you can switch telephone service providers, and keep your existing phone number with Horizon Mobile. If you are moving from one geographic area to another, however, you may not be able to take your number with you.

If you want to change companies:
  • Do not terminate your service with your existing company before initiating service with Horizon Mobile .
  • Contact Horizon Mobile, which will start the process of porting your number by contacting your current company. Be prepared to provide Horizon Mobile your 10-digit phone number, customer account number, and five-digit zip code. If you had created a passcode to protect your account, you may also need to provide that passcode.
  • Be aware that when terminating service with a wireless company, you may be obligated to pay any early termination fees under your existing contract. Also, when terminating service with any company, you are usually required to pay any outstanding balance owed. Review your bill or contract to determine what fees or charges apply. Once you request service from Horizon Mobile, your old company may refuse to port your number, even if you don’t owe money, or don't owe outstanding balance or termination fee.
  • You may request service from Horizon Mobile at any time. Horizon Mobile is not responsible if the old company refuse to port your number.
Fees and Charges
  • Companies may charge their customers fees to recover the costs that they incur in providing number portability. Fees may vary between companies, and some companies may not charge any fees.
  • Companies may or may not refuse to port a number because a consumer has not paid for porting.
  • When considering a switch, consumers should ask Horizon Mobile whether it charges any number portability fees and whether those fees can be waived.

The Porting Period

The FCC has changed its number porting rules to shorten the porting period for “simple” ports from the current four days to one business day. The new deadline applies to all simple ports, including “intermodal” ports such as wireline to wireless, wireless to wireline, wireline or wireless to VoIP or any other combination. Simple ports generally do not involve more than one line or more complex adjustments to telephone switching equipment. Wireline, wireless and interconnected Voice over Internet Protocol (VoIP) providers are required to meet this new, simple port deadline, which will take effect in late summer 2010 for most carriers. Small, rural carriers have a longer period, until the beginning of 2011, to meet the new porting deadline.

During Porting

If you port from a wireline phone to a wireless phone, there may be a period of “mixed service” – when you essentially have two telephones with the same number. Ask Horizon Mobile whether you will be able to continue using your current wireline number during the one day transfer process. Also, if you port from a wireline phone to a wireless phone, your wireline long distance company will not move with you. Your long distance service will generally be provided by Horizon Mobile, but you should verify this with Horizon Mobile before changing service providers.

Emergency Services

In some areas, 911 operators automatically receive the phone number or location of a wireless call, but in many areas, that is not the case. Technology that will provide that information – Enhanced 911 or “E911” – is currently being implemented, but is not yet available for some wireless phones and in some parts of the country.

As noted above, during the one day porting process from the old company to Horizon Mobile, there may be a period of “mixed service” - when you may have two telephones with the same number. During this time period, your E911 service may be affected. The call should go through, but the 911 operator may not be able to call you back if the call gets disconnected. For this reason, before porting either a wireless or a wireline number, ask Horizon Mobile if the one day porting process will affect a 911 call.

Handsets and Special Services

In some instances, wireless handsets of different wireless telephone companies are incompatible. If you switch wireless companies, you may need to purchase a new handset, even if you retain the same phone number. If you have concerns about purchasing a new handset, ask Horizon Mobile whether or not your current handset will work with Horizon Mobile network.

Also, be aware that in a few areas, as consumers with ported numbers roam outside their normal Horizon Mobile wireless service areas, they may only be able to send and receive calls. Other services, such as caller ID, may not function properly.

If you have any question please contact Horizon Mobile Customer Services at 1-(888)252-11.12

By using Horizon Mobile’s services, you are agree with all the
Horizon Mobile Portability Terms